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KMID : 1002520200140030075
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Korean Journal of Health Service Management
2020 Volume.14 No. 3 p.75 ~ p.85
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Relationship between Subjective Quality of Medical Service and Unmet Health Care Needs
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Yang Hee-Won
Hwang So-Jeong
Kim Bom-Gyeol
Kwon O-Hwi
Noh Jin-Won
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Abstract
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Objectives: This study analyzes the relationship between unmet health care needs and quality of medical service.
Methods: The data of 10,108 participants in the 2013 Korea Health Panel were analyzed. IBM SPSS Statistics 21.0 was used to conduct frequency and binary logistic regression analyses.
Results: The factors associated with unmet health care needs were gender, age, education, medical insurance, economic activity, household income, subjective health status, and so on. Specifically, people who think quality of medical service is not outstanding tend to experience greater unmet health care needs than those who do.
Conclusions: The results imply that quality of medical service is an important variable of unmet health care needs and continuous study is needed. Since it is associated with attitude of the medical team and nurses as well as patient satisfaction, it is necessary to find ways to enhance its degree in various fields.
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KEYWORD
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Unmet Health Care Needs, Quality of Medical Service, Patient Satisfaction
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